Do I Ride with the Tow Truck Driver?

In most incidents, yes, motorists elect to ride in the cab of the tow truck. However, you are free to make other arrangements if desired.

How Will I Know That the Tow Truck Driver is the One That I Called and That I Can Trust Him?

After the dispatch agent collects your vehicle information, dispatch of a provider from the network will occur. Once confirmed, you will receive a call, text or email (agent will ask which method you prefer) advising you of the name and phone number of the provider who will be arriving in a properly signed truck so you can verify.

Are the Tow Truck Drivers Licensed?

Yes, and they are fully certified based on our roadside provider’s stringent application process.

Do Tow Truck Drivers Need a Special License or Special Training?

In most jurisdictions, a special license is required. All providers are specifically trained in the proper techniques of towing your vehicle.

Are There Different Types of Tow Trucks?

Yes, most tows are performed using flatbed trucks and/or “wheel lift” equipment depending on the situation, including type of mechanical breakdown, location and orientation of the vehicle.

My Car is all-Wheel Drive, So does it require a Flatbed Tow Truck?

In most instances a flatbed is required. The agents and providers are aware of these requirements and are trained to utilize the proper tow equipment for the type of vehicle you drive.

If My Car Has an Automatic Transmission, Can it be towed with the Drive Wheels on the Ground?

Each vehicle maker publishes individual towing guidelines which can typically be found in the vehicle owner’s manual. The roadside assistance provider works directly with the manufacturers to build towing specific technical documents that are distributed and available to all Towing Companies 24/7.

With So Many Makes and Models, How Do You Remember Each Vehicle’s Towing Procedure?

These providers perform millions of tons per year and are well experienced, trained and have online tools available with all the information required for your car.

Is Towing Rough On My Car?

When towed according to manufacturer’s guidelines, there is no harm in towing your vehicle.

My Car is lowered – Can it Still Be Towed?

The service provider will advise you after visibly looking at your vehicle. In most instances they will have ramp equipment that will aid in providing necessary clearance.

What Kind of Vehicles Can Be Towed?

Passenger vehicles and light trucks are included in this program. Motorcycles, heavy-duty trucks and commercial vehicles are not part of the program.

Can you tow motorcycles?

No, motorcycles are not included in this program.